If I am on the phone, can my 1300 calls be transferred to another number?
Yes. Any calls made to a 1300 number will be first routed to a primary destination number. If this number is busy or unanswered after 15 seconds, a call is then routed to a second destination number free of charge. This is known as call forwarding.
Will my new 1300 numbers work in other states?
Yes. 1300 numbers work in every state and territory in Australia. These numbers are a part of the Australian reverse charge networks. Potential customers will be encouraged to call your business using your new 1300 number. More often than not, these customers will call your number rather than that of a competitor utilising a landline or mobile phone as a contact number.
Can customers call my 1300 from overseas?
It is recommended that you advertise your landline for overseas customers to call. However, a customer may call your 1300 number if the country they are calling from accepts the call. This will depend, however, on that country’s telephone network. If the call goes through, the customer will be charged according to that network’s fees.
Which 1300 plan should I choose?
You should speak to one of our friendly staff to discuss what option will best suit your company’s needs. For a start-up company, it is recommended that you start with the $5 a month plan, which also includes the first $5 worth of calls. As your business takes off, you can upgrade your plan at anytime by completing a change of plan form.
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